Refund policy

Last updated: August 21, 2026

Made-to-order products

Every Neoth Designs product is made to order after your purchase. Because each item is produced specifically for the order, we do not accept returns or exchanges for selecting the wrong size or color, or for a change of mind. Please review product descriptions and size guides before ordering.

Damaged, defective, or incorrect items

If an item arrives damaged, has a manufacturing defect, or is not the item ordered, contact us within 30 days of delivery at Justin@neothdesigns.com. Include the order number and clear photos showing the issue. After review, we may offer a replacement or refund. Do not send an item back unless we provide return instructions; a physical return is usually not required for an approved damaged-item claim.

Order changes and cancellations

Contact us as soon as possible if an order needs to be changed or canceled. Changes or cancellations may be possible only before production begins and are not guaranteed once the order has entered production.

Refunds

Approved refunds are issued to the original payment method. Banks and card issuers may require additional processing time after a refund is issued.

Sale items and gift cards

Sale items and gift cards are final sale except where applicable law requires otherwise.

Your legal rights

Nothing in this policy limits any mandatory consumer rights that apply under local law.

Questions

Contact Justin@neothdesigns.com.