How are products made?
All Neoth Designs products are made to order. That means each item is produced specifically for you after your purchase is placed. Please allow a few business days for production before your order ships.
Will I receive a tracking email?
Yes. Once your order has shipped, you'll receive an email with your tracking information so you can follow your package every step of the way.
Can I change or cancel my order?
Order changes or cancellations may be possible if production has not yet begun. Please contact us as soon as possible at Justin@neothdesigns.com and we'll do our best to accommodate your request.
How do I find the right size?
Sizing information is available on each individual product page. We recommend reviewing the size guide before placing your order to ensure the best fit.
How should I care for my apparel?
To keep your apparel looking its best, wash inside out in cold water and tumble dry on low heat. Avoid bleach and high heat, which can damage the print over time.
What if my order arrives damaged or incorrect?
We're sorry if something isn't right. Please reach out to us at Justin@neothdesigns.com within 30 days of delivery with your order number and clear photos of the issue. After review, we may offer a replacement or refund.
What is your return policy?
Because our products are made to order, returns for the wrong size, color, or a change of mind are not accepted. Damaged, defective, or incorrect items reported within 30 days may qualify for a replacement or refund. Please review our Return and Refund Policy for complete details.